FAQs & Troubleshooting
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119 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 3How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 4An RFID error occurred.
- 5Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 6How to install the Windows driver via Wi-Fi® / wired network
- 7The left or right side of the label is not printed correctly.
- 8The label wraps around the platen roller when using the cutter.
- 9How to adjust the cut position (For Windows)
- 10The label is skipped when printing.
- 11The printing position of small label is incorrect.
- 12How to install the External Roll Holder (Optional)
- 13How to load the Ribbon
- 14How to load the Media
- 15How to set the Direct Thermal or Thermal Transfer Print Methods
- 16Enable or disable Bluetooth Low Energy (BLE)
- 17How to transfer the print programs or templates using FBPL commands
- 18I cannot install the Windows driver.
- 19How to add a new stock from the Seagull driver
- 20The time on the printer is incorrect.
- 21Using the CommTool (for Windows)
- 22The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 25How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 26The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 27The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 28How do I reset Wi-Fi® setting?
- 29The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32The power indicator does not light.
- 33How to install the Windows driver via Bluetooth®
- 34How to execute the printer configuration (Self-test) to debug
- 35How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 36How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 37How to update the firmware
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 40What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 41How to change the speed and density in BarTender
- 42I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 43How to get Bluetooth MAC Address with the CommTool
- 44RFID calibration does not finish or fails. I cannot write RFID tags.
- 45How to calibrate the RFID
- 46The printed label is wrinkled.
- 47How to change the printer code page
- 48The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 49The print quality is poor.
- 50How to identify your Operating System (OS) for Windows or Mac
