FAQs & Troubleshooting
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109 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2The left or right side of the label is not printed correctly.
- 3The printing position of small label is incorrect.
- 4Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 5Enable or disable Bluetooth Low Energy (BLE)
- 6How to add a new stock from the Seagull driver
- 7How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 8I cannot install the Windows driver.
- 9How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 10Using the CommTool (for Windows)
- 11How to connect the printer to your computer (for Windows)
- 12When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 13Printing is not possible.
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 15How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16How to adjust the print position with the BPM (Brother Printer Management Tool)
- 17How to adjust the cut position (For Windows)
- 18How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 19How to change the printer code page
- 20How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 21How to execute the printer configuration (Self-test) to debug
- 22How to load the Ribbon
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24How to set the Direct Thermal or Thermal Transfer Print Methods
- 25How to get Bluetooth MAC Address with the CommTool
- 26The label is skipped when printing.
- 27Printing the printer configuration (Self-test)
- 28How to load the Media
- 29How to update firmware to all printers on the same subnet at the same time
- 30BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 31The time on the printer is incorrect.
- 32The label wraps around the platen roller when using the cutter.
- 33How to install the Windows driver via Wi-Fi® / wired network
- 34How to install the External Roll Holder (Optional)
- 35How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 36When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 37I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 38How to get an alert log file using the BPM (Brother Printer Management Tool)
- 39How to install the Windows driver via Bluetooth®
- 40I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 41I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 42The power indicator does not light.
- 43The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 44The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 45How to transfer the print programs or templates using FBPL commands
- 46How to update the firmware
- 47Memory full error occurred.
- 48How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 49The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 50How to reset the printer settings by directly operating the printer