FAQs & Troubleshooting
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116 Results
- 1How to connect the printer to your computer (for Windows)
- 2The left or right side of the label is not printed correctly.
- 3The label is skipped when printing.
- 4The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 5How to add a new stock from the Seagull driver
- 6How to install the Mac driver via USB / Wi-Fi® / wired network
- 7The printing position of small label is incorrect.
- 8Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 9How to load the Ribbon
- 10How to adjust the cut position (For Windows)
- 11How to set the Direct Thermal or Thermal Transfer Print Methods
- 12The time on the printer is incorrect.
- 13The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 14The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 15How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16How to update firmware to all printers on the same subnet at the same time
- 17How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 18Enable or disable Bluetooth Low Energy (BLE)
- 19Using the CommTool (for Windows)
- 20How to install the External Roll Holder (Optional)
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 23Printing is not possible.
- 24How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 25How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 26How to reset the printer settings by directly operating the printer
- 27How to execute the printer configuration (Self-test) to debug
- 28I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 29The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 30How to update the firmware
- 31How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32How to install the Windows driver via Wi-Fi® / wired network
- 33When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 34How to load the Media
- 35How to get an alert log file using the BPM (Brother Printer Management Tool)
- 36Can I use a 38.1 mm (1.5") paper core?
- 37How to change the printer code page
- 38The label wraps around the platen roller when using the cutter.
- 39How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 40How to transfer the print programs or templates using FBPL commands
- 41How to get Bluetooth MAC Address with the CommTool
- 42I cannot install the Windows driver.
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44The power indicator does not light.
- 45The printed label is wrinkled.
- 46How to clean the Print Head
- 47My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 48Memory full error occurred.
- 49How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 50How to adjust the print position with the BPM (Brother Printer Management Tool)