FAQs & Troubleshooting
Popular |
175 Results
- 1The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 2How to replace the coin cell battery
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4The Printer Setting Tool does not start.
- 5How do I install/change the RD roll?
- 6When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 7What methods can I use to configure wireless settings?
- 8How do I transfer label templates with P-touch Transfer Express?
- 9Which interface can I use?
- 10I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux)
- 11How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 12I cannot connect my printer to a Windows 11 computer via USB.
- 13Where can I find my Brother printer's serial number?
- 14Using the Printer Setting Tool (for Windows)
- 15I can no longer print from my PC via Bluetooth, even though I could print previously.
- 16Creating a label with GIMP (Linux)
- 17Installing a CA certificate
- 18When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 19What Android™ mobile application can I use?
- 20Installing the software
- 21Where can I find the printer's network settings, such as IP address?
- 22The power button does not light up.
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24Use Remote Update to download files to your printer from an FTP server
- 25Installing the LPR driver and CUPS wrapper driver (Linux®)
- 26How do I disable broadcasting the printer to AirPrint-compatible devices?
- 27How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 28I cannot save the edited text file. (Linux)
- 29When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 30How to set the Cutter
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 32Uninstalling the printer drivers (Linux)
- 33The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 34How to install Brother software on a computer not connected to the Internet
- 35I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 36How do I connect the printer to my mobile device via Bluetooth®?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 40Using the Device Settings (for Windows)
- 41How to identify the printer's firmware version
- 42"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 43I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 44The paper settings specified from the server computer are not reflected on the client computer.
- 45What is the default User ID and Password for BRAdmin Light or Professional?
- 46How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 47When I print a long label or many labels continuously, printing suddenly stops.
- 48How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 49A security warning appears when accessing Web Based Management via HTTPS.
- 50Use Remote Update to download files to your printer from a USB flash drive