FAQs & Troubleshooting
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188 Results
- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2Using the Printer Setting Tool (for Windows)
- 3Use Remote Update to download files to your printer from an FTP server
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Installing the software
- 6How do I install/change the RD roll?
- 7What methods can I use to configure wireless settings?
- 8The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 9How do I transfer label or slip templates?
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11Use Remote Update to download files to your printer from a USB flash drive
- 12The Printer Setting Tool does not start.
- 13How to replace the coin cell battery
- 14What is the default User ID and Password for BRAdmin Light or Professional?
- 15I cannot print after updating the firmware or font data.
- 16Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 17How do I transfer label templates with P-touch Transfer Express?
- 18How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 19The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 20How to set the Platen Roller
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 24Which interface can I use?
- 25How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 26(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 27When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 28How to set the Peeler
- 29What iOS mobile application can I use?
- 30The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 31I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 32Printing is not possible. (USB connection)
- 33The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35When I print a long label or many labels continuously, printing suddenly stops.
- 36I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 37I cannot connect my printer to a Windows 11 computer via USB.
- 38How to set the Cutter
- 39What Android™ mobile application can I use?
- 40Where can I find the printer's network settings, such as IP address?
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43How to use a linerless roll list
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45Where can I find my Brother printer's serial number?
- 46How to use the Paper Size Setup (for Windows)
- 47How to open the Devices and Printers window
- 48When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 49(Video) When I print many continuous labels, part of the label data is printed twice.
- 50How to identify your Operating System (OS) for Windows or Mac