FAQs & Troubleshooting
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107 Results
- 1How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 2How to install the Mac driver via USB / Wi-Fi® / wired network
- 3The printing position of small label is incorrect.
- 4How to reset the printer by directly operating the printer
- 5How to connect the printer to your computer (for Windows)
- 6The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 7How to attach the External Roll Mount (Optional)
- 8How to configure your printer by web browser
- 9How to set the Direct Thermal or Thermal Transfer Print Methods
- 10How to install the Windows driver via Wi-Fi® / wired network
- 11How to adjust the print position with the BPM (Brother Printer Management Tool)
- 12How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 14The time on the printer is incorrect.
- 15I cannot install the Windows driver.
- 16How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 17How to add a new stock from the Seagull driver
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19Using the CommTool (for Windows)
- 20The printed label is wrinkled.
- 21How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 22How to clean the Print Head
- 23How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 24How to load the Ribbon
- 25The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 26I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 27The left or right side of the label is not printed correctly.
- 28(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 29How to get an alert log file using the BPM (Brother Printer Management Tool)
- 30When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 31The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 32The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 33How to skip the AUTO.BAS program only one time by directly operating the printer
- 34How to execute the printer configuration (Self-test) to debug
- 35Printing the printer configuration (Self-test)
- 36How to change the printer code page
- 37How to update the firmware
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39The print quality is poor.
- 40How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 41Printed barcodes cannot be read.
- 42How to clean the Platen Roller
- 43When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 44I cannot print and the printer driver I installed is not recognised correctly by the computer (For Windows 10 Version 1903)
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46The label wraps around the platen roller when using the cutter.
- 47My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 48The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 49How to change the speed and density in BarTender
- 50How to update firmware to all printers on the same subnet at the same time