FAQs & Troubleshooting
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107 Results
- 1How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 2The left or right side of the label is not printed correctly.
- 3The printing position of small label is incorrect.
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How to execute the printer configuration (Self-test) to debug
- 6How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 8How to install the Mac driver via USB / Wi-Fi® / wired network
- 9The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 10How to add a new stock from the Seagull driver
- 11How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 12How to set the Direct Thermal or Thermal Transfer Print Methods
- 13How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 14How to configure your printer by web browser
- 15The label is skipped when printing.
- 16Printing the printer configuration (Self-test)
- 17How to attach the External Roll Mount (Optional)
- 18How to change the printer code page
- 19How to adjust the print position with the BPM (Brother Printer Management Tool)
- 20How to load the Ribbon
- 21Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 22Using the CommTool (for Windows)
- 23How to connect the printer to your computer (for Windows)
- 24The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 25How to skip the AUTO.BAS program only one time by directly operating the printer
- 26How to update firmware to all printers on the same subnet at the same time
- 27Printed barcodes cannot be read.
- 28How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29I cannot print and the printer driver I installed is not recognised correctly by the computer (For Windows 10 Version 1903)
- 30How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 31The power indicator does not light.
- 32The label wraps around the platen roller when using the cutter.
- 33When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 34The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 35How to adjust the tear position in BarTender
- 36How to update the firmware
- 37Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 38The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 39The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 40Printing is not possible.
- 41How to reset the printer by directly operating the printer
- 42How to change the speed and density in BarTender
- 43How to adjust the printout position
- 44How to load the Media
- 45How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 48How do I create a label containing a bar code / QR code? (P-touch Editor 5.x for Windows)
- 49How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 50(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)