FAQs & Troubleshooting
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106 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2The printing position of small label is incorrect.
- 3How to execute the printer configuration (Self-test) to debug
- 4The label is skipped when printing.
- 5How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 6How to load the Ribbon
- 7How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 8How to connect the printer to your computer (for Windows)
- 9How to install the Windows driver via Wi-Fi® / wired network
- 10How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 11How to adjust the print position with the BPM (Brother Printer Management Tool)
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14How to skip the AUTO.BAS program only one time by directly operating the printer
- 15How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 16I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 17How to reset the printer by directly operating the printer
- 18Printing the printer configuration (Self-test)
- 19The label wraps around the platen roller when using the cutter.
- 20The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 21The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 22How to change the printer code page
- 23I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 24How to set the Direct Thermal or Thermal Transfer Print Methods
- 25The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 26Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 27How to get an alert log file using the BPM (Brother Printer Management Tool)
- 28I cannot print and the printer driver I installed is not recognised correctly by the computer (For Windows 10 Version 1903)
- 29Memory full error occurred.
- 30The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 31How to update firmware to all printers on the same subnet at the same time
- 32How to transfer the print programs or templates using FBPL commands
- 33How to adjust the cut position (For Windows)
- 34The printed label is wrinkled.
- 35How to adjust the printout position
- 36How to add a new stock from the Seagull driver
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38Where can I find the printer's network settings, such as IP address?
- 39How to update the firmware
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 42When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 43(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 44Using the CommTool (for Windows)
- 45How to attach the External Roll Mount (Optional)
- 46How to load the Media
- 47How to open the Devices and Printers window
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49The print quality is poor.
- 50How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)