FAQs & Troubleshooting
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106 Results
- 1How to install the Mac driver via USB / Wi-Fi® / wired network
- 2How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 3How to download the BMP file into your printer by the BPM (Brother Printer Management Tool)
- 4The printing position of small label is incorrect.
- 5How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 6How to connect the printer to your computer (for Windows)
- 7The label is skipped when printing.
- 8The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 9How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 10How to load the Ribbon
- 11How to transfer the print programs or templates using FBPL commands
- 12Printing the printer configuration (Self-test)
- 13The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 14How to execute the printer configuration (Self-test) to debug
- 15How to adjust the print position with the BPM (Brother Printer Management Tool)
- 16How to adjust the cut position (For Windows)
- 17How to add a new stock from the Seagull driver
- 18The left or right side of the label is not printed correctly.
- 19I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 22How to skip the AUTO.BAS program only one time by directly operating the printer
- 23How to change the printer code page
- 24How to set the Direct Thermal or Thermal Transfer Print Methods
- 25How to install the Windows driver via Wi-Fi® / wired network
- 26(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27How to get an alert log file using the BPM (Brother Printer Management Tool)
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29The label wraps around the platen roller when using the cutter.
- 30When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 31How to update the firmware
- 32How to update firmware to all printers on the same subnet at the same time
- 33Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 34How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 35When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 36I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 37Using the CommTool (for Windows)
- 38Memory full error occurred.
- 39The printed label is wrinkled.
- 40How to reset the printer by directly operating the printer
- 41How to clean the Print Head
- 42How to change the speed and density in BarTender
- 43How to adjust the printout position
- 44Where can I find the printer's network settings, such as IP address?
- 45How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 46I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 47How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 48How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 49How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 50I cannot install the Windows driver.