FAQs & Troubleshooting
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244 Results
- 1What is the default User ID and Password for BRAdmin Light or Professional?
- 2How do I connect the printer to my computer using a USB cable?
- 3Where can I find my Brother printer's serial number?
- 4Labels are jammed in the machine or are not ejected correctly after printing.
- 5How can I reset the printer?
- 62-colour printing is not possible.
- 7Where can I download the latest P-touch Editor for Mac?
- 8Using the Communication settings (for Windows)
- 9How can I connect my printer wirelessly?
- 10How to uninstall the printer driver and software
- 11Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 12Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 13Wireless setup: Connect your printer to your computer.
- 14What Android™ mobile application can I use?
- 15I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 16How to identify your Operating System (OS) for Windows or Mac
- 17How do I transfer label or slip templates?
- 18What iOS mobile application can I use?
- 19Installing the LPR driver and CUPS wrapper driver (Linux®)
- 20The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 21Installing the software
- 22What are the cleaning sheets for? When do I use them?
- 23I cannot install the printer driver.
- 24When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 25I cannot connect my printer to the wireless network with WPS when using WPA3.
- 26I got an error while installing the printer driver. (Linux)
- 27How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 28The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 29I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 30Using the Printer Setting Tool (for Mac)
- 31When I try to print a label, it comes out blank. (For macOS 10.15 or earlier)
- 32How do I install/change the label roll?
- 33Video guide: Connect the printer to your mobile device via Wi-Fi®
- 34I cannot connect my printer to a Windows 11 computer via USB.
- 35The paper settings specified from the server computer are not reflected on the client computer.
- 36How do I transfer label templates with P-touch Transfer Express?
- 37How do I change the language setting in P-touch Editor Lite LAN?
- 38How do I connect the printer to my computer via Wi-Fi®?
- 39(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 40I cannot print LibreOffice documents in landscape orientation. (Linux)
- 41How to open the Devices and Printers window
- 42How do I connect the printer to my mobile device using the Infrastructure mode or the Wireless Direct mode?
- 43Using the Printer Setting Tool (for Windows)
- 44Using the Device Settings (for Windows)
- 45How to identify the printer's firmware version
- 46When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 47When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 48The power turns off automatically.
- 49Poor print quality when printing on narrow labels. (iPrint&Label)
- 50I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.