FAQs & Troubleshooting
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204 Results
- 1How do I install/change the label roll?
- 2I cannot print.
- 32-colour printing is not possible.
- 4Where can I download the latest P-touch Editor for Mac?
- 5Where can I find my Brother printer's serial number?
- 6How to uninstall the printer driver and software
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8I cannot install the printer driver.
- 9Installing the software
- 10P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 11How do I connect the printer to my computer using a USB cable?
- 12How do I transfer label or slip templates?
- 13Labels are jammed in the machine or are not ejected correctly after printing.
- 14I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 15Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 20What Android™ mobile application can I use?
- 21What is the default User ID and Password for BRAdmin Light or Professional?
- 22The power button does not light up.
- 23How to identify your Operating System (OS) for Windows or Mac
- 24How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 25How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 26When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 27Poor print quality when printing on narrow labels. (iPrint&Label)
- 28When I try to print a label, it comes out blank. (For macOS 10.15 or earlier)
- 29I got an error while installing the printer driver. (Linux)
- 30Installing the LPR driver and CUPS wrapper driver (Linux®)
- 31I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 32I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 33I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 34(Video) When I print many continuous labels, part of the label data is printed twice.
- 35How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 36What are the cleaning sheets for? When do I use them?
- 37(Video) Small characters or thin lines are printed faintly.
- 38Small characters or thin lines are printed faintly.
- 39P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 40Using the Printer Setting Tool (for Mac)
- 41Where can I download Brother iPrint&Label? (iPrint&Label)
- 42How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 43Printing is not possible. (USB connection)
- 44(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 45The power turns off automatically.
- 46What do the indicator lights mean?
- 47My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 48The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 49How to identify the printer's firmware version
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
