FAQs & Troubleshooting
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203 Results
- 12-colour printing is not possible.
- 2How to uninstall the printer driver and software
- 3Where can I find my Brother printer's serial number?
- 4I cannot print.
- 5How do I install/change the label roll?
- 6What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 7How to identify your Operating System (OS) for Windows or Mac
- 8P-touch Editor displays "There is no printer driver installed with this application." (Windows 10)
- 9I cannot install the printer driver.
- 10Labels are jammed in the machine or are not ejected correctly after printing.
- 11Installing the software
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13Where can I download the latest P-touch Editor for Mac?
- 14The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 15How do I connect the printer to my computer using a USB cable?
- 16Installing the LPR driver and CUPS wrapper driver (Linux®)
- 17What are the cleaning sheets for? When do I use them?
- 18What do the indicator lights mean?
- 19I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 20I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 21I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 22What Android™ mobile application can I use?
- 23I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 24Using the Device Settings (for Windows)
- 25The power turns off automatically.
- 26I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 27Using the Printer Setting Tool (for Mac)
- 28Poor print quality when printing on narrow labels. (iPrint&Label)
- 29Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 30When I try to print a label, it comes out blank. (For macOS 10.15 or earlier)
- 31How do I create a label containing a bar code / QR code? (P-touch Editor 5.x for Windows)
- 32I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 33I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 34How to delete the registry information and files related to the printer driver
- 35How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 36When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 37Printing is not possible. (USB connection)
- 38My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 39Adding a custom media size for continuous tape / roll (Linux)
- 40The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 41Small characters or thin lines are printed faintly.
- 42Using the Printer Setting Tool (for Windows)
- 43When I print many continuous labels, part of the label data is printed twice.
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 46How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 47Using P-touch Template Settings (for Windows)
- 48The printing has poor quality, white lines, or streaks.
- 49I cannot print LibreOffice documents in landscape orientation. (Linux)
- 50Uninstalling the printer drivers (Linux)