FAQs & Troubleshooting
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224 Results
- 1How do I reset network setting?
- 2While installing the P-touch application I got an error message: RegOpenKeyEx error!:5. What should I do?
- 3I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 4I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5Wi-Fi® indicator is lit in green but the printer cannot communicate with other devices via Wi-Fi.
- 6Printing is not possible. (P-touch Editor 5.3 for Mac)
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8When I try to print a label, it comes out blank. (For macOS 10.15 or earlier)
- 9Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11How do I install/change the label roll?
- 12How can I connect the printer to my mobile device via Wi-Fi® ?
- 13I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 14How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17Poor print quality when printing on narrow labels. (iPrint&Label)
- 18How do I uninstall the printer driver?
- 19I got an error while installing the printer driver. (Linux)
- 20Where can I download the latest P-touch Editor for Mac?
- 21What Android™ mobile application can I use?
- 22When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 23Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 24What is the default User ID and Password for BRAdmin Light or Professional?
- 25What iOS mobile application can I use?
- 26The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28When I print many continuous labels, part of the label data is printed twice.
- 29Printing is not possible. (USB connection)
- 30How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 31What are the cleaning sheets for? When do I use them?
- 32How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 33(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 34The power button does not light up.
- 35How do I install the software on the computer for wired network environment? (for Windows)
- 36How to identify your Operating System (OS) for Windows or Mac
- 37Where can I find my Brother printer's serial number?
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39The paper settings specified from the server computer are not reflected on the client computer.
- 40When printing from an application, the application's "Collate" setting does not work correctly.
- 41The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 42How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 43The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 44(Video) When I print many continuous labels, part of the label data is printed twice.
- 45How do I install the software from the CD-ROM? (for Mac)
- 46How do I install the software on the computer using a USB cable? (for Windows)
- 47The information on my label is horizontally compressed and not shaped correctly, why?
- 48How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 49How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 50The label does not feed correctly or the print is skewed to the left or right.