FAQs & Troubleshooting
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184 Results
- 1How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 2What is the Label List? (P-touch Editor 5.x for Windows)
- 3I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 4How do I import data from a CSV file into the P-touch Address Book?
- 5How do I transfer label or slip templates?
- 6What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 7The paper settings specified from the server computer are not reflected on the client computer.
- 8How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 9How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 10Where can I find my Brother printer's serial number?
- 11How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12How do I create name badges by joining "First Name" and "Last Name" fields together?
- 13I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 14When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 15Where can I download the latest P-touch Editor for Mac?
- 16When I try to use the database function, an application error occurs.
- 17Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 18The information on my label is horizontally compressed and not shaped correctly, why?
- 19Printing is not possible. (USB connection)
- 20How do I clear a jammed label or paper jam?
- 21(Video) Small characters or thin lines are printed faintly.
- 22Can I directly operate my printer from a self-developed application software and print a label?
- 23P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27Installing the LPR driver and CUPS wrapper driver (Linux®)
- 28Uninstalling the printer drivers (Linux)
- 29I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 30How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 31When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 32How do I print labels with higher quality using Mac OSX?
- 33I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 36When I try to print a label, it comes out blank. (for Mac)
- 37My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 38Printing is not possible. (P-touch Editor 5.0 for Mac)
- 39I cannot discover the product with the configuration utility.
- 40How do I replace the cutter blade?
- 41Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 42Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 43Creating a label with GIMP (Linux)
- 44How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 45Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 46I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 47How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 48The driver downloaded from the website cannot be installed.
- 49The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 50Can multiple P-touch printers be connected to the print server?