FAQs & Troubleshooting
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150 Results
- 1How do I install/change the label roll?
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 4I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 5How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 6How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 7Where can I download the latest P-touch Editor for Mac?
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 10I have an occasional problem printing.
- 11I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 12How do I make labels using "Small Address Labels" in P-touch Editor 5.0 for Mac?
- 13Where can I find my Brother printer's serial number?
- 14When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 15Printing is not possible. (P-touch Editor 5.3 for Mac)
- 16How do I reset the PS-9000 to factory default settings?
- 17Can I directly operate my printer from a self-developed application software and print a label?
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 20(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21How to make labels using Small Address Label (62mm x 29mm)
- 22A different IP address is assigned every time the product is booted.
- 23How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24Share your printer in Windows 7 in a network-shared environment.
- 25(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 26How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 27How to identify your Operating System (OS) for Windows or Mac
- 28Labels are jammed in the machine or are not ejected correctly after printing.
- 29What are the cleaning sheets for? When do I use them?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 32How do I create name badges by joining "First Name" and "Last Name" fields together?
- 33How do I uninstall the printer driver?
- 34How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 35The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 36How to use the "Auto Format" function.
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 39How to open the Devices and Printers window
- 40P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 41How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 42Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 43The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 44The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 47How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 48How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 49How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 50How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)