FAQs & Troubleshooting
![]() |
Popular |
192 Results
- 1Printing is not possible. (USB connection)
- 2How to identify your Operating System (OS) for Windows or Mac
- 3The driver downloaded from the website cannot be installed.
- 4How do I replace the cutter blade?
- 5How do I install/change the label roll?
- 6"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 7I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 8I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9Creating a label with GIMP (Linux)
- 10Installing the LPR driver and CUPS wrapper driver (Linux®)
- 11Where can I find my Brother printer's serial number?
- 12How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13Where can I download the latest P-touch Editor for Mac?
- 14When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 17The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 18P-touch Editor crashes when I open it on my Mac.
- 19I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 20How do I uninstall the printer driver?
- 21How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22Can multiple P-touch printers be connected to the print server?
- 23I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 24When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26I cannot print from GIMP on Linux.
- 27The message "The cassette is incorrect." is displayed.
- 28How to open the Devices and Printers window
- 29I'm using a USB 3.0 connection. Although I can print, either the Check Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 31Can I directly operate my printer from a self-developed application software and print a label?
- 32The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 33How to delete the registry information and files related to the printer driver
- 34(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 35How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 36The information on my label is horizontally compressed and not shaped correctly.
- 37How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 38How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 39(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 41When I try to use the database function, an application error occurs.
- 42A different IP address is assigned every time the product is booted.
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44How do I print labels with higher quality using Mac OSX?
- 45Labels are jammed in the machine or are not ejected correctly after printing.
- 46I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialogue box appeared and the QL printer was connected, but the installation does not continue.
- 47I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 48Disable or reconfigure SELinux. (Linux)
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)