FAQs & Troubleshooting
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191 Results
- 1Where can I find my Brother printer's serial number?
- 2Where can I download the latest P-touch Editor for Mac?
- 3I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12I'm using a USB 3.0 connection. Although I can print, either the Check Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 13What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 14The driver downloaded from the website cannot be installed.
- 15I have an occasional problem printing.
- 16I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 17How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19The information on my label is horizontally compressed and not shaped correctly.
- 20I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialogue box appeared and the QL printer was connected, but the installation does not continue.
- 21When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 24Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 25How do I create name badges by joining "First Name" and "Last Name" fields together?
- 26Printing is not possible. (USB connection)
- 27"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 28Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 29The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 30How to delete the registry information and files related to the printer driver
- 31When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 32(Video) Small characters or thin lines are printed faintly.
- 33"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 34How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 35How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36When I try to use the database function, an application error occurs.
- 37How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 38Printing is not possible. (P-touch Editor 5.3 for Mac)
- 39The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 40Can multiple P-touch printers be connected to the print server?
- 41How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 42I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44How to open the Devices and Printers window
- 45How do I create name badges by joining "First Name" and "Last Name" fields together?
- 46Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 47How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 48How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 49The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 50What are the cleaning sheets for? When do I use them?