FAQs & Troubleshooting
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211 Results
- 1How do I install/change the label roll?
- 2What is the default User ID and Password for BRAdmin Light or Professional?
- 3Where can I find my Brother printer's serial number?
- 4Where can I download the latest P-touch Editor for Mac?
- 5I cannot connect my printer and print via Bluetooth on macOS 12.
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7How to print a label using AirPrint (For Mac)
- 8How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 9How do I clean my printer?
- 10How to identify your Operating System (OS) for Windows or Mac
- 11What Android™ mobile application can I use?
- 12What iOS mobile application can I use?
- 13I cannot connect my printer to the wireless network with WPS when using WPA3.
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15How do I reset network settings?
- 16When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 17How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 18How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 19"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21I cannot print and my printer is identified as an unknown device.
- 22How do I connect the printer to my computer via Wi-Fi® using an access point?
- 23(Video) When I print a long label or many labels continuously, printing suddenly stops.
- 24I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux)
- 25How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 26When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 27The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 28When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 29Installing the software
- 30Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 31How do I uninstall the printer driver?
- 32How do I connect the printer to my computer using a USB cable?
- 33When I try to print a label, it comes out blank. (For macOS 10.15 or earlier)
- 34How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35Printing is not possible. (P-touch Editor 5.3 for Mac)
- 36Printing is not possible. (USB connection)
- 37How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 38How do I transfer label or slip templates?
- 39My machine has suddenly stopped printing.
- 40Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 41I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 42Uninstalling the printer drivers (Linux)
- 43I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 44When I load a die-cut DK roll in my printer and turn it on, it does not feed any labels.
- 45Wireless setup: Connect your printer to your computer.
- 46How do I connect the printer to my mobile device via Wi-Fi® ?
- 47Using the Printer Setting Tool (for Windows)
- 48The power turns off automatically.
- 49Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 50Can I directly operate my printer from a self-developed application software and print a label?