FAQs & Troubleshooting
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211 Results
- 1How do I install/change the label roll?
- 2How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 3When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.
- 4Where can I find my Brother printer's serial number?
- 5How to print a label using AirPrint (For Mac)
- 6What is the default User ID and Password for BRAdmin Light or Professional?
- 7When printing via the USB cable, the printer repeatedly pauses and then continues printing. (for Windows)
- 8I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 9I cannot print and my printer is identified as an unknown device.
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 12I cannot connect my printer and print via Bluetooth on macOS 12.
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14How do I clean my printer?
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 17When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 18"No barcodes were detected in the document" is displayed on the computer screen when printing a barcode using the Crop Print function.
- 19I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21The paper settings specified from the server computer are not reflected on the client computer.
- 22How do I reset network settings?
- 23When I try to print a label, it comes out blank. (For macOS 10.15 or earlier)
- 24(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25The power button does not light up.
- 26(Video) Small characters or thin lines are printed faintly.
- 27How to identify the printer's firmware version
- 28How do I transfer label or slip templates?
- 29How do I connect the printer to my computer using a USB cable?
- 30I cannot connect my printer to a Windows 11 computer via USB.
- 31What Android™ mobile application can I use?
- 32What iOS mobile application can I use?
- 33Poor print quality when printing on narrow labels. (iPrint&Label)
- 34Printing is not possible. (P-touch Editor 5.3 for Mac)
- 35Printing is not possible. (USB connection)
- 36(Video) When I print a long label or many labels continuously, printing suddenly stops.
- 37Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 38A security warning appears when accessing Web Based Management via HTTPS.
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux)
- 41Information before downloading for Raspbian/Raspbian Lite (Linux)
- 42The barcode on a printed PDF file cannot be read.
- 43When printing from an application, the application's "Collate" setting does not work correctly.
- 44Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 45How do I uninstall the printer driver?
- 46(Video) When I print many continuous labels, part of the label data is printed twice.
- 47How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 48Labels are jammed in the machine or are not ejected correctly after printing.
- 49(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 50What do the indicator lights mean?