FAQs & Troubleshooting
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- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 3Where can I download the latest P-touch Editor for Mac?
- 4I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 5I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 6When printing multiple labels, I want to cut at the end of the last one. (P-touch Editor 5.2 or earlier for Mac)
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8When I print a long label or many labels continuously, printing suddenly stops.
- 9How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 10How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 11How do I transfer label or slip templates?
- 12Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 13I cannot print LibreOffice documents in landscape orientation. (Linux)
- 14I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 15Creating a label with GIMP (Linux)
- 16Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 17How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19How to make labels using Small Address Label (62mm x 29mm)
- 20How do I print labels with higher quality using Mac OSX?
- 21Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 26The paper settings specified from the server computer are not reflected on the client computer.
- 27How do I create a label containing a bar code / QR code? (P-touch Editor 5.x for Windows)
- 28How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 29How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 30How do I create name badges by joining "First Name" and "Last Name" fields together?
- 31The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 32How to use the Numbering function (P-touch Editor 5.x for Windows)
- 33Printing is not possible. (USB connection)
- 34I have an occasional problem printing.
- 35I cannot install or print with a distribution running SELinux (such as Fedora). (Linux)
- 36Print free-length labels with the set length (Linux)
- 37I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux)
- 38Adding a custom media size for continuous tape / roll (Linux)
- 39The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 40How to open the Devices and Printers window
- 41Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 42How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 43I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 44Can I directly operate my printer from a self-developed application software and print a label?
- 45I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh).
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 48When I print many continuous labels, part of the label data is printed twice.
- 49I connected multiple printers of the same model to one computer but can only print from one of them.
- 50How to delete the registry information and files related to the printer driver