FAQs & Troubleshooting
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193 Results
- 1When printing multiple labels, I want to cut at the end of the last one. (P-touch Editor 5.2 or earlier for Mac)
- 2How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 3I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 4I cannot discover the product with the configuration utility.
- 5I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 6Where can I download the latest P-touch Editor for Mac?
- 7Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 8How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 9The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 10How do I transfer label or slip templates?
- 11Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 12I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 13The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 14My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 15How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 16When I print a long label or many labels continuously, printing suddenly stops.
- 17How do I create name badges by joining "First Name" and "Last Name" fields together?
- 18My print server has stopped printing.
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (P-touch Editor 5.3 for Mac)
- 23Printing is not possible. (USB connection)
- 24I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 25I cannot print LibreOffice documents in landscape orientation. (Linux)
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010 / 2013 / 2016. (P-touch Editor 5.x for Windows)
- 27How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 28When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1 / 5.2 for Windows)
- 32Can I directly operate my printer from a self-developed application software and print a label?
- 33How to install the printer driver for serial interface
- 34How do I make labels using "Small Address Labels" in P-touch Editor 5.0 for Mac?
- 35Printing is not possible. (P-touch Editor 5.0 for Mac)
- 36How do I reset the PS-9000 to factory default settings?
- 37Where can I find my Brother printer's serial number?
- 38I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 39How do I uninstall the printer driver?
- 40How do I transfer label templates with P-touch Transfer Express?
- 41How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 42How to make labels using Small Address Label (62mm x 29mm)
- 43Can multiple P-touch printers be connected to the print server?
- 44I'm using OpenOffice. Some of the print options that I have configured in OpenOffice do not work. (Linux)
- 45Uninstalling the printer drivers (Linux)
- 46Creating a label with OpenOffice (Linux)
- 47Is it possible to connect more than one machine to my PC? (Linux)
- 48"Setup start error code 2", (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 49I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialogue box. (P-touch Editor 5.x for Windows)
- 50When I print many continuous labels, part of the label data is printed twice.