FAQs & Troubleshooting
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121 Results
- 1Replace the Toner Cartridge
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Tray 2 Error / Tray 3 Error / Tray 4 Error
- 5Install the Brother Mobile Connect application (for mobile device)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 7Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 8The printer status is Offline or Paused.
- 9Paper is Jammed Inside the Machine
- 10Add your Brother machine with AirPrint (macOS)
- 11Change the printer driver settings (Windows)
- 12Replace the Waste Toner Box
- 13Paper is Jammed in the 2-sided Tray
- 14Replace the Drum Unit
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Paper is Jammed in the Back of the Machine
- 17Wireless setup is requesting a WPS PIN to complete the setup
- 18I cannot print using my Brother machine on a wired network (Windows / macOS)
- 19I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 20The colour of your printouts is not what you expected
- 21Out of Memory / Print Data Full
- 22Print the Network Configuration Report
- 23Reduce Toner Consumption
- 24What is the default password for my Brother machine?
- 25I cannot install Brother drivers on Debian 10 (Linux)
- 26Check the remaining ink or toner level (Linux)
- 27Wrong Toner Cartridge
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31How to identify your Operating System (OS).
- 32Toner Error
- 33Unusable Device
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 36Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 37Can I print in monochrome if one of the colour toners run out?
- 38I cannot print full-page photos or images using Email Print.
- 39The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 40I get a TS error when trying to print on a wireless network.
- 41I cannot print on a wireless (Wi-Fi) network (Mac)
- 42How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 43Access Web Based Management
- 44Enable the Brother machine's network interface.
- 45Delete print jobs from the print queue.
- 46Too Many Trays
- 47Discover the MAC address of the Brother network card
- 48Condensation
- 49Cartridge Error
- 50No Toner