FAQs & Troubleshooting
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251 Results
- 1The printer status is Offline or Paused.
- 2Replace the Toner Cartridge
- 3I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 4Reset the Belt Unit Counter
- 5(Video) Load A4/Letter paper
- 6Reset the Network Settings to the Factory Settings
- 7My Brother machine turns off automatically or earlier than before.
- 8The machine does not automatically enter Power Off mode.
- 9Add your Brother machine with AirPrint (macOS)
- 10What is the recommended paper?
- 11Update the Driver or Firmware for your Brother machine
- 12Adjust colour settings by using the custom setting in the printer driver
- 13I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 14Clean the Drum Unit
- 15Paper is Jammed in the Back of the Machine
- 16Paper is Jammed Inside the Machine
- 17Paper is Jammed in the Paper Tray
- 18Print the Network Configuration Report
- 19Load Paper in the Paper Tray
- 20Secure Print (Windows®)
- 21Factory Reset
- 22What can happen if the wrong paper is used in your machine.
- 23(Video) Unpack your Brother machine
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 26Replace PF Kit xx
- 27Replace the Belt Unit
- 28Paper is Jammed in the MP tray
- 29Replace Drum
- 30Install a Certificate on Your Brother Machine
- 31Tray 2 Error / Tray 3 Error / Tray 4 Error
- 32WT Box End Soon
- 33Carry out calibration to improve the colour density
- 34Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray
- 35Install the Tower Tray Unit.
- 36Import a Certificate and Private Key
- 37Load and Print Envelopes Using the MP Tray
- 38Setup a Brother machine on a wireless (Wi-Fi) network.
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 40My Brother machine could not be found over the network when I installed drivers on my computer.
- 41Delete print jobs from the print queue.
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44Registration or Registration failed.
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46Paper is Jammed underneath the Paper Tray
- 47Replace Fuser
- 48I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 49Manage Multiple Certificates
- 50Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.