FAQs & Troubleshooting
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183 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 4Install the optional lower tray
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The printer status is Offline or Paused.
- 7Turn the Toner Save Mode on or off.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 10Change the printer driver settings (Windows / macOS)
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Print both sides of paper or a booklet automatically
- 14Jam MP Tray
- 15Print on envelopes, labels or thick paper from the Manual feed slot
- 16I cannot print from my computer via USB.
- 17Cannot print after a Windows 10 update (June 2020)
- 18Calibrate or Calibration Failed or Calibration.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23What is Storage PC Print Data using Active Directory? (Windows)
- 24What is Network Shared printing?
- 25Adjust colour settings by using the custom setting in the printer driver
- 26Replace Toner
- 27Print Unable XX
- 28When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30What can happen if the wrong paper is used in your machine.
- 31Reset the print server to the default factory settings.
- 32What is the recommended paper?
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34What is Brother iPrint&Scan?
- 35Discover the MAC address of the Brother network card
- 36Clean the drum unit
- 37Curled or wavy
- 38Uninstall the Brother Software and Drivers (Windows)
- 39Use the Network Connection Repair Tool (Windows)
- 40Check the Node Name of the Brother machine
- 41Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 42Add your Brother machine with AirPrint (macOS)
- 43Uninstall printer drivers (Linux)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Enable the Brother machine's network interface.
- 46Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 47Printing / Scanning with a mobile device
- 48Belt End Soon
- 49What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50Replace WT Box