FAQs & Troubleshooting
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130 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the MP tray
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Paper is Jammed in the Manual Feed Slot
- 8No Paper Tray1 / Tray2 / MP Tray
- 9My Brother machine turns off automatically or earlier than before.
- 10Wireless setup is requesting a WPS PIN to complete the setup
- 11Wrong Toner Cartridge
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Add your Brother machine with AirPrint (macOS)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 15What is the default password for my Brother machine?
- 16Change the printer driver settings (Windows)
- 17What is the default password for my BRAdmin or Web Based Management?
- 18What is the recommended paper?
- 19Check the firmware version.
- 20The machine does not automatically enter Power Off mode.
- 21(Video) Set up your Brother machine
- 22Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 23The printer status is Offline or Paused.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25Cannot print after a Windows 10 update (June 2020)
- 26Too Many Trays
- 27How to identify your Operating System (OS).
- 28Toner Low
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33I cannot print using my Brother machine on a wired network (Windows / macOS)
- 34Set up your Brother machine on a wireless network (Windows/macOS)
- 35I cannot print on a wireless (Wi-Fi) network (Windows)
- 36Enable the Brother machine's network interface.
- 37Protect your Brother machine against unauthorised access over the network
- 38Open the Control Panel (For Windows)
- 39Unusable Device
- 40Drum !
- 41The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 42Toner smears easily
- 43I cannot print full-page photos or images using Email Print.
- 44Check the remaining ink or toner level (Linux)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Install the Brother Mobile Connect application (for mobile device)
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Discover the MAC address of the Brother network card
- 50Condensation