FAQs & Troubleshooting
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127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the MP tray
- 2Drum !
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed in the Paper Tray
- 6Wrong Toner Cartridge
- 7Too Many Trays
- 8Cannot Print ##
- 9(Video) Paper is Jammed inside the Machine
- 10What is the default password for my Brother machine?
- 11(Video) Paper is Jammed in the Manual Feed Slot
- 12Condensation
- 13Cannot Detect
- 14Vertical coloured streaks or bands appear on the page
- 15How to identify your Operating System (OS).
- 16Cooling Down
- 17Install the Brother Mobile Connect application (for mobile device)
- 18No Toner
- 19The printer status is Offline or Paused.
- 20No Paper Tray1 / Tray2 / MP Tray
- 21What is the recommended paper?
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23Media Type Mismatch or Media Mismatch
- 24Toner Error
- 25Cartridge Error
- 26Unusable Device
- 27Toner Low
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29I cannot print using my Brother machine on a wired network (Windows / macOS)
- 30The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 31The downloaded driver's name is different from my machine's name. (Linux)
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Check the firmware version.
- 35Out of Memory
- 36Printed pages are compressed, horizontal stripes appear, or characters in the margins are cut off
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 38Toner smears easily
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40A security warning appears when accessing Web Based Management via HTTPS.
- 41I cannot install Brother drivers on Debian 10 (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43Cannot print after a Windows 10 update (June 2020)
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 47Open the Control Panel (For Windows)
- 48What is the default password for my BRAdmin or Web Based Management?
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50My Brother machine could not be found over the network when I installed drivers on my computer.