FAQs & Troubleshooting
Popular |
127 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4How to identify your Operating System (OS).
- 5Add your Brother machine with AirPrint (macOS)
- 6Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 7(Video) Paper is Jammed in the MP tray
- 8Change the printer driver settings (Windows)
- 9Correct the Colour Printing
- 10(Video) Set up your Brother machine
- 11My Brother machine turns off automatically or earlier than before.
- 12Wrong Toner Cartridge
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Delete print jobs from the print queue.
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 16Cannot Print ##
- 17The printer status is Offline or Paused.
- 18Drum !
- 19Colour offset
- 20I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 21I cannot connect my machine to a Windows 11 computer via USB.
- 22What driver package format is supported by my Linux distribution?
- 23Check the remaining ink or toner level (Linux)
- 24My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 25Reset the Drum Counter
- 26Media Type Mismatch or Media Mismatch
- 27(Video) Paper is Jammed in the Manual Feed Slot
- 28I cannot print from my computer via USB.
- 29Cartridge Error
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 31Toner smears easily
- 32(Video) Paper is Jammed in the 2-sided Tray
- 33(Video) Paper is Jammed inside the Machine
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38Enable the Brother machine's network interface.
- 39In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 40Replace the Waste Toner Box *
- 41The machine does not automatically enter Power Off mode.
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 44When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 45A security warning appears when accessing Web Based Management via HTTPS.
- 46I cannot print full-page photos or images using Email Print.
- 47Can I send a print job to multiple machine email addresses using Email Print?
- 48I cannot install Brother drivers on Debian 10 (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50When I print images, the quality is not good (Linux)