FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 113/06/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 213/06/2024Toner Low or Prepare New Toner Cartridge
- 313/06/2024Drum End Soon
- 413/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 514/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 614/02/2024(Video) Paper is Jammed inside the Machine
- 714/02/2024(Video) Paper is Jammed in the Back of the Machine
- 814/02/2024(Video) Paper is Jammed in the Paper Tray
- 914/02/2024(Video) Paper is Jammed in the MP tray
- 1014/02/2024What is the default password for my Brother machine?
- 1114/12/2023Discover the MAC address of the Brother network card
- 1207/12/2023Replace the Toner Cartridge *
- 1307/12/2023Print the Network Configuration Report *
- 1407/12/2023Access Web Based Management *
- 1507/12/2023Print the WLAN Report *
- 1607/12/2023Clean the Paper Pick-up Rollers *
- 1707/12/2023Clean the Drum Unit *
- 1807/12/2023Paper is Jammed in the Mailbox Unit *
- 1907/12/2023Paper is Jammed in the 2-sided Tray *
- 2007/12/2023Paper is Jammed in the Back of the Machine *
- 2107/12/2023Paper is Jammed inside the Machine *
- 2207/12/2023Paper is Jammed in the Paper Tray *
- 2307/12/2023Paper is Jammed in the MP tray *
- 2407/12/2023Clean the Corona Wire *
- 2507/12/2023Replace the Drum Unit *
- 2607/12/2023Reset the Network Settings to the Factory Settings *
- 2713/09/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 2813/09/2023Self-Diagnostic
- 2913/09/2023Wrong Toner or Wrong Toner Cartridge
- 3013/09/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 3113/09/2023(Video) Set up your Brother machine
- 3213/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3313/09/2023I get a TS error when trying to print on a wireless network.
- 3413/09/2023What is the recommended paper?
- 3513/09/2023Media Type Mismatch or Media Mismatch
- 3613/09/2023Cannot Detect
- 3713/09/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 3813/09/2023Poor fixing
- 3913/09/2023Toner specks
- 4013/09/2023Lines across the page
- 4127/07/2023Ghosting images
- 4227/07/2023Black lines down the page
- 4312/07/2023I cannot print using my Brother machine on a wired network (Windows / macOS)
- 4412/07/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 4521/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4621/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4721/06/2023Add your Brother machine with AirPrint (macOS)
- 4821/06/2023Delete print jobs from the print queue.
- 4919/05/2023I cannot print from my computer via USB.
- 5019/05/2023Set up your Brother machine on a wireless network (Windows/macOS)