FAQs & Troubleshooting
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230 Results
- 1Paper is Jammed in the Back of the Machine
- 2(Video) Replace the Toner Cartridge
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Paper is Jammed in the 2-sided Tray
- 8Paper is Jammed inside the Machine
- 9Paper is Jammed in the Paper Tray
- 10Replace Drum
- 11(Video) Load A4/Letter paper
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16Setup a Brother machine on a wireless (Wi-Fi) network.
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18(Video) Unpack your Brother machine
- 19Jam MP Tray
- 20Media Type Mismatch or Media Mismatch
- 21Toner Low or Prepare New Toner Cartridge
- 22Install the Mailbox.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 27How to identify your Operating System (OS).
- 282-sided Disabled
- 29The printer status is Offline or Paused.
- 30Drum !
- 31Reset the Network Settings to the Factory Settings
- 32What driver package format is supported by my Linux distribution?
- 33Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 34Send an Email with User Authentication
- 35Print both sides of paper or a booklet automatically
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37(Video) Set up your Brother machine
- 38(Video) Connect the cord
- 39I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 40I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 41I cannot install Brother drivers on Debian 10 (Linux)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43Import a Certificate and Private Key
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45What is Brother iPrint&Scan?
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48What is AirPrint?
- 49Discover the MAC address of the Brother network card
- 50Drum End Soon