FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Use Universal Print (Windows)
- 2(Video) Set up your Brother machine
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4I cannot print using my Brother machine on a wired network (Windows / macOS)
- 5Install the Brother Mobile Connect application (for mobile device)
- 6The printer status is Offline or Paused.
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8What is the default password for my BRAdmin or Web Based Management?
- 9Add your Brother machine with AirPrint (macOS)
- 10The scanning speed is slow when scanning from my machine. (Windows)
- 11My Brother machine turns off automatically or earlier than before.
- 12Enable the Brother machine's network interface.
- 13Toner Low or Prepare New Toner Cartridge
- 14(Video) Paper is Jammed in the Back of the Machine
- 15What is the recommended paper?
- 16The machine does not automatically enter Power Off mode.
- 17What is the default password for my Brother machine?
- 18A security warning appears when accessing Web Based Management via HTTPS.
- 19(Video) Paper is Jammed inside the Machine
- 20(Video) Paper is Jammed in the Paper Tray
- 21Guidelines for configuring your Brother machine on a wireless network
- 22Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24I cannot print on a wireless (Wi-Fi) network (Windows)
- 25Toner specks
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 27I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 28After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 29Media Type Mismatch or Media Mismatch
- 30Discover the MAC address of the Brother network card
- 31I cannot print from my computer via USB.
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Set up your Brother machine on a wireless network (Windows / macOS)
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37Protect your Brother machine against unauthorised access over the network
- 38Delete print jobs from the print queue.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Self-Diagnostic
- 41No Toner
- 42Poor fixing
- 43Out of Memory
- 44(Video) Paper is Jammed in the MP tray
- 45I get a TS error when trying to print on a wireless network.
- 46Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 47I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 48Check the firmware version.
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.