FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Use Universal Print (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4The machine does not automatically enter Power Off mode.
- 5My Brother machine turns off automatically or earlier than before.
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed inside the Machine
- 8(Video) Paper is Jammed in the Paper Tray
- 9(Video) Paper is Jammed in the MP tray
- 10(Video) Set up your Brother machine
- 11Install the Brother Mobile Connect application (for mobile device)
- 12The scanning speed is slow when scanning from my machine. (Windows)
- 13What driver package format is supported by my Linux distribution?
- 14The printer status is Offline or Paused.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Wrong Toner or Wrong Toner Cartridge
- 18Media Type Mismatch or Media Mismatch
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20What is the default password for my BRAdmin or Web Based Management?
- 21Ghosting images
- 22Add your Brother machine with AirPrint (macOS)
- 23Poor fixing
- 24Where can I find my Brother machine's serial number?
- 25Check the remaining ink or toner level (Linux)
- 26My Brother machine could not be found over the network when I installed drivers on my computer.
- 27Protect your Brother machine against unauthorised access over the network
- 28Self-Diagnostic
- 29Cannot Detect
- 30Out of Memory
- 31Lines across the page
- 32I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 33Discover the MAC address of the Brother network card
- 34What is the default password for my Brother machine?
- 35A security warning appears when accessing Web Based Management via HTTPS.
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37Cannot Print ##
- 38Drum !
- 39Drum End Soon
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Black lines down the page
- 42I cannot install Brother drivers on Debian 10 (Linux)
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44I cannot print using my Brother machine on a wired network (Windows / macOS)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Delete print jobs from the print queue.
- 47Toner specks
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 50I cannot print full-page photos or images using Email Print.