FAQs & Troubleshooting
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100 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4(Video) Paper is Jammed inside the Machine
- 5Out of Memory
- 6Lines across the page
- 7Use Universal Print (Windows)
- 8Cannot Detect
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10(Video) Paper is Jammed in the Paper Tray
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12Self-Diagnostic
- 13Add your Brother machine with AirPrint (macOS)
- 14Install the Brother Mobile Connect application (for mobile device)
- 15Cannot Print ##
- 16Toner Low or Prepare New Toner Cartridge
- 17Drum End Soon
- 18Toner specks
- 19(Video) Paper is Jammed in the Back of the Machine
- 20(Video) Paper is Jammed in the MP tray
- 21Install the optional lower tray
- 22Where can I find my Brother machine's serial number?
- 23Poor fixing
- 24The printer status is Offline or Paused.
- 25Ghosting images
- 26I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 27Check the remaining ink or toner level (Linux)
- 28Media Type Mismatch or Media Mismatch
- 29No Toner
- 30What is the default password for my Brother machine?
- 31What driver package format is supported by my Linux distribution?
- 32Wrong Toner or Wrong Toner Cartridge
- 33Change the printer driver settings (Windows)
- 342-sided Disable or 2-sided Disabled
- 35Drum !
- 36I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 37I cannot print from my computer via USB.
- 38A security warning appears when accessing Web Based Management via HTTPS.
- 39Protect your Brother machine against unauthorised access over the network
- 40"Offline" appears on the Status Monitor. (Windows)
- 41What is the recommended paper?
- 42I cannot install Brother drivers on Debian 10 (Linux)
- 43When I print images, the quality is not good (Linux)
- 44Large characters are printed incorrectly. (Linux)
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 46Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 47What is the default password for my BRAdmin or Web Based Management?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50Where can I download Brother iPrint&Scan application for Mac?