FAQs & Troubleshooting
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112 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2What is the default password for my BRAdmin or Web Based Management?
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6(Video) Paper is Jammed in the MP tray
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8I cannot install Brother drivers on Debian 10 (Linux)
- 9The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 10(Video) Paper is Jammed in the 2-sided Tray
- 11What is the default password for my Brother machine?
- 12Use Universal Print (Windows)
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Enable the Brother machine's network interface.
- 17Install the optional lower tray
- 18Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Add your Brother machine with AirPrint (macOS)
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22I cannot print using my Brother machine on a wired network (Windows / macOS)
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Install the Brother Mobile Connect application (for mobile device)
- 26Open the Control Panel (For Windows)
- 27Cannot Print ##
- 28Self-Diagnostic
- 29Cannot Detect
- 30Drum End Soon
- 31Where can I find my Brother machine's serial number?
- 32I cannot connect my machine to a Windows 11 computer via USB.
- 33What driver package format is supported by my Linux distribution?
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35(Video) Set up your Brother machine
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 39Replace the Drum Unit *
- 40A security warning appears when accessing Web Based Management via HTTPS.
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43How to identify your Operating System (OS).
- 44No Toner
- 45In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 46Toner specks
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What is the recommended paper?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)