FAQs & Troubleshooting
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100 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2Toner specks
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 6(Video) Paper is Jammed in the 2-sided Tray
- 7(Video) Paper is Jammed in the Back of the Machine
- 8(Video) Paper is Jammed inside the Machine
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10What driver package format is supported by my Linux distribution?
- 11Add your Brother machine with AirPrint (macOS)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Drum End Soon
- 14Use Universal Print (Windows)
- 15Wrong Toner or Wrong Toner Cartridge
- 16Media Type Mismatch or Media Mismatch
- 17Protect your Brother machine against unauthorised access over the network
- 18How to identify your Operating System (OS).
- 19What is the default password for my BRAdmin or Web Based Management?
- 20Toner Low or Prepare New Toner Cartridge
- 21(Video) Paper is Jammed in the MP tray
- 22Install the optional lower tray
- 23What is the recommended paper?
- 24I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I cannot print using my Brother machine on a wired network (Windows / macOS)
- 27After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 28Change the printer driver settings (Windows)
- 29Self-Diagnostic
- 302-sided Disable or 2-sided Disabled
- 31Out of Memory
- 32The printer status is Offline or Paused.
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 34Uninstall the Brother Software and Drivers (Windows)
- 35I cannot print full-page photos or images using Email Print.
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37Where can I download Brother iPrint&Scan application for Mac?
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Control Printer Driver settings (only available for Windows)
- 41Delete print jobs from the print queue.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43No Toner
- 44My Brother machine has no power.
- 45Poor fixing
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47What is the default password for my Brother machine?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot connect my machine to a Windows 11 computer via USB.
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)