FAQs & Troubleshooting
Popular |
104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4The printer status is Offline or Paused.
- 5(Video) Paper is Jammed in the MP tray
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed inside the Machine
- 8Install the Brother Mobile Connect application (for mobile device)
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Self-Diagnostic
- 12Use Universal Print (Windows)
- 13(Video) Set up your Brother machine
- 14The scanning speed is slow when scanning from my machine. (Windows)
- 15The machine does not automatically enter Power Off mode.
- 16No Toner
- 17I cannot print full-page photos or images using Email Print.
- 18Drum !
- 19My Brother machine turns off automatically or earlier than before.
- 20Out of Memory
- 21Drum End Soon
- 22What is the default password for my BRAdmin or Web Based Management?
- 23I cannot print using my Brother machine on a wired network (Windows / macOS)
- 24Wrong Toner or Wrong Toner Cartridge
- 25Change the printer driver settings (Windows)
- 26What driver package format is supported by my Linux distribution?
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 28Add your Brother machine with AirPrint (macOS)
- 29Media Type Mismatch or Media Mismatch
- 30Protect your Brother machine against unauthorised access over the network
- 312-sided Disable or 2-sided Disabled
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Cannot Print ##
- 35Lines across the page
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38How to identify your Operating System (OS).
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40Install the optional lower tray
- 41What is the recommended paper?
- 42Black lines down the page
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Delete print jobs from the print queue.
- 48Toner Low or Prepare New Toner Cartridge
- 49In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50When I print images, the quality is not good (Linux)