FAQs & Troubleshooting
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206 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3Paper is Jammed inside the Machine
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5(Video) Load A4/Letter paper
- 6Install the optional lower tray
- 7The printer status is Offline or Paused.
- 8Reset the Network Settings to the Factory Settings
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10Add your Brother machine with AirPrint (macOS)
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Size Error DX or Size Error 2-sided
- 13Paper is Jammed in the 2-sided Tray
- 14I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 15(Video) Connect the cord
- 16Print both sides of paper or a booklet automatically
- 17I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 18How to use Driver Deployment Wizard (only available for Windows)
- 19Delete print jobs from the print queue.
- 20Drum !
- 21Drum End Soon
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23Print on Both Sides of the Paper (Windows®)
- 24I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 25Paper is Jammed in the Back of the Machine
- 26Paper is Jammed in the Paper Tray
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Load and Print Thick Paper and Labels Using the MP Tray
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31What is the difference between the toner cartridge and the drum unit?
- 32Change the printer driver settings (Windows / macOS)
- 33Size Mismatch
- 34I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 35Create or Delete Your Print Profile (Windows®)
- 36What is the default password for my Brother machine?
- 37How do I print since Google Cloud Print is discontinued?
- 38Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 39Print on Both Sides of the Paper (Macintosh)
- 40Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 41What kind of envelopes and labels are recommended for printing?
- 42How to identify your Operating System (OS).
- 43Adjust the Machine's Volume
- 44Clean the Drum Unit
- 45Toner Low or Prepare New Toner Cartridge
- 46Secure Print (Windows®)
- 47Set Sleep Mode Countdown
- 48Check the Remaining Life of Parts
- 49I cannot print from my computer via USB.
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.