FAQs & Troubleshooting
![]() |
Popular |
142 Results
- 1Replace Drum
- 2Load and Print Thick Paper Using the Paper Tray
- 3(Video) Replace the Toner Cartridge
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Print on Both Sides of the Paper (Windows®)
- 6Print as a Poster (Windows®)
- 7(Video) Load A4/Letter paper
- 8Install the optional lower tray
- 9(Video) Connect the cord
- 10I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 11Paper is Jammed in the Back of the Machine
- 12Paper is Jammed inside the Machine
- 13Paper is Jammed in the Paper Tray
- 14Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 15Load and Print on Envelopes Using the MP Tray
- 16Secure Print (Windows®)
- 17Drum End Soon
- 18Set Sleep Mode Countdown
- 19My Brother machine turns off automatically or earlier than before.
- 20Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 21How to identify your Operating System (OS).
- 22The printer status is Offline or Paused.
- 23Size Error DX or Size Error 2-sided
- 24Curled or wavy
- 25My Brother machine is unresponsive.
- 26Set Auto Power Off Mode
- 27Load and Print Thick Paper and Labels Using the MP Tray
- 28What kind of envelopes and labels are recommended for printing?
- 29Print both sides of paper or a booklet automatically
- 30Drum !
- 31Wrinkles or creases
- 32What can happen if the wrong paper is used in your machine.
- 33(Video) Set up your Brother machine
- 34(Video) Update the Driver or Firmware for your Brother machine
- 35After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 36Media Type Mismatch or Media Mismatch
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 39Change the printer driver settings (Windows / macOS)
- 40Envelope creases
- 41Print as a Booklet (Windows®)
- 42Image skewed
- 43I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 44Reset the Drum Counter
- 45Clean the Paper Pick-up Rollers
- 46Black toner marks across the page
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Print on Both Sides of the Paper (Macintosh)
- 49Load and Print Plain Paper, Letterhead, Coloured Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.