FAQs & Troubleshooting
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231 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace the Drum Unit
- 3Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 4What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Replace Fuser
- 6Adjust colour settings by using the custom setting in the printer driver
- 7Paper is Jammed in the Manual Feed Slot
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Print as a Poster (Windows)
- 10I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 11The printer status is Offline or Paused.
- 12Replace the Waste Toner Box
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 14Paper is Jammed in the Back of the Machine
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Toner Low
- 17(Video) Unpack your Brother machine
- 18Calibrate Colour Output
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21Add your Brother machine with AirPrint (macOS)
- 22Configure the Store Print Log to Network Settings Using Web Based Management
- 23What is Brother iPrint&Scan?
- 24Factory Reset
- 25What is the recommended paper?
- 26Change the printer driver settings (Windows / macOS)
- 27The colour of your printouts is not what you expected
- 28Secure Print (Windows®)
- 29Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 30(Video) Set up your Brother machine
- 31I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 32Replace the Belt Unit
- 33Brother iPrint&Scan cannot find my Brother machine (macOS)
- 34Load and Print on Labels in the Manual Feed Slot
- 35Setup a Brother machine on a wireless (Wi-Fi) network.
- 36Calibrate or Calibration Failed or Calibration.
- 37No Paper / No Paper T1
- 38Load Paper in the Paper Tray
- 39Import a Certificate and Private Key
- 40I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 41Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 42Print both sides of paper or a booklet automatically
- 43No Paper MP
- 44Uneven colour density across the page
- 45Manual Feed
- 46Print the Network Configuration Report
- 47Manage Multiple Certificates
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 49How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 50I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)