FAQs & Troubleshooting
![]() |
Popular |
126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Set up your Brother machine
- 3How to identify your Operating System (OS).
- 4(Video) Paper is Jammed in the Manual Feed Slot
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7My Brother machine turns off automatically or earlier than before.
- 8Add your Brother machine with AirPrint (macOS)
- 9Install the Brother Mobile Connect application (for mobile device)
- 10Toner Error
- 11Drum !
- 12The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 13Cannot Print ##
- 14Cartridge Error
- 15Cannot Detect
- 16The machine does not automatically enter Power Off mode.
- 17Condensation
- 18I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 20I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 21Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 22No Toner
- 23No Paper T1
- 24Toner Low
- 25Check the remaining ink or toner level (Linux)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Protect your Brother machine against unauthorised access over the network
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29What is the difference between the toner cartridge and the drum unit?
- 30Adjust colour settings by using the custom setting in the printer driver (Windows only)
- 31I cannot print from my computer via USB.
- 32Correct the Colour Printing
- 33The colour of your printouts is not what you expected
- 34Out of Memory
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36What is the default password for my BRAdmin or Web Based Management?
- 37Uninstall the Brother Software and Drivers (Windows)
- 38What is the default password for my Brother machine?
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42Wrong Toner Cartridge
- 43Update the Driver or Firmware for your Brother machine
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45I cannot print on a wireless (Wi-Fi) network (Mac)
- 46Media Mismatch
- 47My Brother machine could not be found over the network when I installed drivers on my computer.
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 49Manual Feed
- 50Cooling Down