FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 3The machine does not automatically enter Power Off mode.
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print? (Windows only)
- 6The colour of your printouts is not what you expected
- 7(Video) Paper is Jammed inside the Machine
- 8I get the error message "Deploy result mismatch" when using BRAdmin Professional 4 or Mass Deployment Tool to configure settings on Brother machines.
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10I cannot print on a wireless (Wi-Fi) network (Mac)
- 11Reset the Drum Counter
- 12(Video) Paper is Jammed in the Manual Feed Slot
- 13Cannot Detect
- 14Drum !
- 15(Video) Paper is Jammed in the Back of the Machine
- 16(Video) Paper is Jammed in the Paper Tray
- 17The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 18Install the Brother Mobile Connect application (for mobile device)
- 19(Video) Set up your Brother machine
- 20I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24To install the printer driver easily using a tool. (Linux)
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26Wrong Toner Cartridge
- 27Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 28How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 29Media Mismatch
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31Guidelines for configuring your Brother machine on a wireless network
- 32Cartridge Error
- 33What is the default password for my BRAdmin or Web Based Management?
- 34No Paper T1
- 35Correct the Colour Printing
- 36Manual Feed
- 37Toner Low
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the recommended paper?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41I cannot connect my machine to a Windows 11 computer via USB.
- 42A security warning appears when accessing Web Based Management via HTTPS.
- 43Can I send a print job to multiple machine email addresses using Email Print?
- 44When I print images, the quality is not good (Linux)
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49Update the Driver or Firmware for your Brother machine
- 50Set up your Brother machine on a wireless network (Windows / macOS)