FAQs & Troubleshooting
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119 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2(Video) Set up your Brother machine
- 3What is the default password for my Brother machine?
- 4Use Universal Print (Windows)
- 5What is the recommended paper?
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 8I cannot install Brother drivers on Debian 10 (Linux)
- 9What is the default password for my BRAdmin or Web Based Management?
- 10Toner Low or Prepare New Toner Cartridge
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed in the Back of the Machine
- 13(Video) Paper is Jammed inside the Machine
- 14Use Universal Print (Mac)
- 15Enable the Brother machine's network interface.
- 16Install the Brother Mobile Connect application (for mobile device)
- 17(Video) Load an Envelope (Manual Feed Slot)
- 18Size Error DX
- 19My Brother machine turns off automatically or earlier than before.
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot print using my Brother machine on a wired network (Windows / macOS)
- 24Wrong Toner or Wrong Toner Cartridge
- 25Delete print jobs from the print queue.
- 26Cannot Print ##
- 27Self-Diagnostic
- 28Cannot Detect
- 29Out of Memory
- 30I cannot connect my machine to a Windows 11 computer via USB.
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33"Offline" appears on the Status Monitor. (Windows)
- 34The printer status is Offline or Paused.
- 35Toner specks
- 36Lines across the page
- 37Add your Brother machine with AirPrint (macOS)
- 38What driver package format is supported by my Linux distribution?
- 39Wireless setup is requesting a WPS PIN to complete the setup
- 40(Video) Paper is Jammed in the Output Paper Tray
- 41I cannot print on a wireless (Wi-Fi) network (Windows)
- 42Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 43I cannot print on a wireless (Wi-Fi) network (Mac)
- 44After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49How to identify your Operating System (OS).
- 50Toner Ended