FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 113/06/2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 213/06/2024Toner Low or Prepare New Toner Cartridge
- 313/06/2024Drum End Soon
- 413/06/2024What is the default password for my Brother machine?
- 513/06/2024What is the default password for my BRAdmin or Web Based Management?
- 613/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 714/02/2024(Video) Paper is Jammed in the 2-sided Tray
- 814/02/2024(Video) Paper is Jammed inside the Machine
- 914/02/2024(Video) Paper is Jammed in the Back of the Machine
- 1014/02/2024(Video) Paper is Jammed in the Output Paper Tray
- 1114/02/2024(Video) Paper is Jammed in the Paper Tray
- 1215/01/2024Reset the Drum Counter *
- 1315/01/2024Access Web Based Management *
- 1415/01/2024Print the WLAN Report *
- 1515/01/2024Paper is Jammed in the Paper Tray *
- 1615/01/2024Clean the Corona Wire *
- 1715/01/2024Replace the Drum Unit *
- 1815/01/2024Reset the Network Settings to the Factory Settings *
- 1915/01/2024Replace the Toner Cartridge *
- 2015/01/2024Print the Network Configuration Report *
- 2115/01/2024Clean the Drum Unit *
- 2215/01/2024Paper is Jammed in the 2-sided Tray *
- 2315/01/2024Paper is Jammed in the Back of the Machine *
- 2415/01/2024Paper is Jammed inside the Machine *
- 2514/12/2023Discover the MAC address of the Brother network card
- 2615/11/2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 2715/11/2023Enable the Brother machine's network interface.
- 2811/10/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 2911/10/2023(Video) Load an Envelope (Manual Feed Slot)
- 3011/10/2023Ghosting images
- 3111/10/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3211/10/2023Poor fixing
- 3311/10/2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 3411/10/2023Toner Ended
- 3511/10/2023Manual Feed
- 3611/10/2023Size Error DX
- 3713/09/2023(Video) Set up your Brother machine
- 3813/09/2023What is the recommended paper?
- 3913/09/2023Media Mismatch
- 4013/09/2023Self-Diagnostic
- 4113/09/2023Wrong Toner or Wrong Toner Cartridge
- 4213/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 4313/09/2023I get a TS error when trying to print on a wireless network.
- 4413/09/2023Cannot Detect
- 4513/09/2023Check the firmware version.
- 4613/09/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4713/09/2023Toner specks
- 4813/09/2023Lines across the page
- 4927/07/2023Black lines down the page
- 5012/07/2023I cannot print using my Brother machine on a wired network (Windows / macOS)