FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is the default password for my Brother machine?
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5How to identify your Operating System (OS).
- 6Out of Memory
- 7Cartridge Error
- 8(Video) Paper is Jammed inside the Machine
- 9(Video) Paper is Jammed in the Paper Tray
- 10No Toner
- 11Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 12Set up your Brother machine on a wireless network (Windows / macOS)
- 13Change the printer driver settings (Windows)
- 14Manual Feed
- 15After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 16Drum End Soon
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18(Video) Load an Envelope (Manual Feed Slot)
- 19I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20The printer status is Offline or Paused.
- 21When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23I cannot print on a wireless (Wi-Fi) network (Windows)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Toner Ended
- 26Cannot Detect
- 27Drum !
- 28(Video) Paper is Jammed in the Back of the Machine
- 29Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 30What is the default password for my BRAdmin or Web Based Management?
- 31I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 32I cannot print on a wireless (Wi-Fi) network (Mac)
- 33Media Mismatch
- 34(Video) Set up your Brother machine
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 36Discover the MAC address of the Brother network card
- 37Self-Diagnostic
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 39Can I use non-Brother or third party supplies with the Brother machine?
- 40In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 41My Brother machine turns off automatically or earlier than before.
- 42I cannot connect my machine to a Windows 11 computer via USB.
- 43I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 44I cannot print full-page photos or images using Email Print.
- 45I cannot install Brother drivers on Debian 10 (Linux)
- 46Wrong Toner or Wrong Toner Cartridge
- 47Update the Driver or Firmware for your Brother machine
- 48Control Printer Driver settings (only available for Windows)
- 49Delete print jobs from the print queue.
- 50I cannot find some option in the Printing preferences. (For Windows)