FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2What is the default password for my Brother machine?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Set up your Brother machine
- 6How to identify your Operating System (OS).
- 7Install the Brother Mobile Connect application (for mobile device)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 9Toner Low or Prepare New Toner Cartridge
- 10(Video) Paper is Jammed in the Paper Tray
- 11I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12My Brother machine could not be found over the network when I installed drivers on my computer.
- 13Protect your Brother machine against unauthorised access over the network
- 14My Brother machine turns off automatically or earlier than before.
- 15Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17What is Toner Continue Mode?
- 18Manual Feed
- 19Drum !
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21(Video) Load an Envelope (Manual Feed Slot)
- 22Set up your Brother machine on a wireless network (Windows / macOS)
- 23Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 24Delete print jobs from the print queue.
- 25Self-Diagnostic
- 26No Toner
- 27The printer status is Offline or Paused.
- 28Size Error DX
- 29What is the recommended paper?
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31(Video) Paper is Jammed in the Back of the Machine
- 32The machine does not automatically enter Power Off mode.
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34Wrong Toner or Wrong Toner Cartridge
- 35Cannot Detect
- 36What is the default password for my BRAdmin or Web Based Management?
- 37Media Mismatch
- 38Change the printer driver settings (Windows)
- 39Toner Ended
- 40Add your Brother machine with AirPrint (macOS)
- 41After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 42Poor fixing
- 43Out of Memory
- 44Drum End Soon
- 45When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 46I cannot print full-page photos or images using Email Print.
- 47I cannot install Brother drivers on Debian 10 (Linux)
- 48Check the remaining ink or toner level (Linux)
- 49(Video) Paper is Jammed in the Output Paper Tray
- 50The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.