FAQs & Troubleshooting
Latest |
216 Results
- 110/04/2024(Video) Cannot Detect
- 213/03/2024(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 313/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 413/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 514/02/2024What is the default password for my Brother machine?
- 610/01/2024(Video) Replace the Toner Cartridge
- 710/01/2024(Video) Unpack your Brother machine and install the toner cartridge
- 810/01/2024(Video) Load A4/Letter paper
- 910/01/2024(Video) Connect the cord
- 1010/01/2024(Video) Load an Envelope (Manual Feed Slot)
- 1114/12/2023Discover the MAC address of the Brother network card
- 1211/10/2023After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 1313/09/2023Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 1413/09/2023Media Type Mismatch or Media Mismatch
- 1513/09/2023Check the firmware version.
- 1612/07/2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 1712/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1821/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1921/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2021/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2121/06/2023Add your Brother machine with AirPrint (macOS)
- 2221/06/2023Print both sides of paper or a booklet automatically
- 2321/06/2023Delete print jobs from the print queue.
- 2419/05/2023I cannot print from my computer via USB.
- 2512/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 2626/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2726/04/2023(Video) Paper is Jammed in the Back of the Machine
- 2826/04/2023(Video) Paper is Jammed inside the Machine
- 2926/04/2023(Video) Paper is Jammed in the 2-sided Tray
- 3026/04/2023(Video) Paper is Jammed in the Paper Tray
- 3126/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3226/04/2023Change machine settings from your computer.
- 3326/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3426/04/2023Change the printer driver settings (Windows / macOS)
- 3519/04/2023The printer status is Offline or Paused.
- 3619/04/2023"Offline" appears on the Status Monitor.
- 3715/03/2023How to use Driver Deployment Wizard (only available for Windows)
- 3815/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3915/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation (for Windows).
- 4011/01/2023I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 4111/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 4211/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4311/01/2023Toner Low or Prepare New Toner Cartridge
- 4426/12/2022Cannot Detect
- 4526/12/2022Open the Status Monitor
- 4626/12/2022How to identify your Operating System (OS).
- 4726/12/2022Create a Certificate Signing Request (CSR)
- 4826/12/2022Import a Certificate and Private Key
- 4926/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 5021/12/2022Export the Certificate and Private Key