FAQs & Troubleshooting
Latest |
175 Results
- 113/06/2024Self-Diagnostic
- 213/06/2024Drum End Soon
- 313/06/2024Toner Low or Prepare New Toner Cartridge
- 413/06/2024(Video) Update the Driver or Firmware for your Brother machine
- 513/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 613/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 714/02/2024Set up your Brother machine on a wireless network
- 814/02/2024(Video) Unpack your Brother machine
- 914/02/2024(Video) Load an Envelope (Manual Feed Slot)
- 1014/02/2024(Video) Load paper
- 1114/02/2024(Video) Connect the power cord
- 1210/01/2024My machine prints documents in inverted colours after updating to Android™ 14.
- 1314/12/2023Discover the MAC address of the Brother network card
- 1413/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1513/09/2023Check the firmware version.
- 1612/07/2023Print on both sides of paper or a booklet automatically
- 1712/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1821/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1921/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2021/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2121/06/2023Add your Brother machine with AirPrint (macOS)
- 2221/06/2023Delete print jobs from the print queue.
- 2319/05/2023I cannot print from my computer via USB.
- 2412/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 2526/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2626/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2726/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2826/04/2023Change the printer driver settings (Windows / macOS)
- 2919/04/2023The printer status is Offline or Paused.
- 3019/04/2023"Offline" appears on the Status Monitor.
- 3115/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3215/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3315/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3411/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 3511/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3626/12/2022Open the Status Monitor
- 3726/12/2022How to identify your Operating System (OS).
- 3826/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 3912/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 4015/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4116/08/2022What is the difference between the toner cartridge and the drum unit?
- 4216/08/2022(Video) Replace Toner
- 4316/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4416/08/2022Update the Driver or Firmware for your Brother machine
- 4528/07/2022My Brother machine could not be found over the network when I installed drivers on my PC.
- 4628/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 4728/07/2022I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 4828/07/2022Check the Node Name of the Brother machine
- 4928/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5015/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)