FAQs & Troubleshooting
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165 Results
- 1The printed page is all black
- 2Replace Drum
- 3(Video) Replace Toner
- 4I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 5Jam Rear
- 6(Video) Load paper
- 7I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 8Jam Tray (1)
- 9Load paper in the paper tray
- 10What is Brother iPrint&Scan?
- 11(Video) Connect the power cord
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13Can I print from and scan to iPhone, iPod Touch and iPad?
- 14Jam Inside (With Video Instructions)
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using Brother iPrint&Scan?
- 21The printer status is Offline or Paused.
- 22The machine prints unexpectedly or it prints garbage.
- 23(Video) Unpack your Brother machine
- 24Add your Brother machine with AirPrint (macOS)
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27My Brother machine could not be found over the network when I installed drivers on my PC.
- 28(Video) Set up your Brother machine
- 29"Offline" appears on the Status Monitor.
- 30Can I print from or scan to Android™ Smartphone?
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 33Jam 2-sided
- 34Turn the Toner Save Mode on or off.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 37Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 38Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 39How to identify your Operating System (OS).
- 40Self-Diagnostic
- 412-sided Disabled
- 42Size Error DX or Size Error 2-sided
- 43Drum !
- 44Clean the corona wire
- 45What is the recommended paper?
- 46Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 47What driver package format is supported by my Linux distribution?
- 48(Video) Update the Driver or Firmware for your Brother machine
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " on my Macintosh.