FAQs & Troubleshooting
Latest |
172 Results
- 113/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 213/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 314/02/2024Set up your Brother machine on a wireless network
- 414/02/2024(Video) Unpack your Brother machine
- 514/02/2024(Video) Load an Envelope (Manual Feed Slot)
- 614/02/2024(Video) Load paper
- 714/02/2024(Video) Connect the power cord
- 810/01/2024My machine prints documents in inverted colours after updating to Android™ 14.
- 914/12/2023Discover the MAC address of the Brother network card
- 1013/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1113/09/2023Check the firmware version.
- 1212/07/2023Print on both sides of paper or a booklet automatically
- 1312/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1421/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1521/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1621/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1721/06/2023Add your Brother machine with AirPrint (macOS)
- 1821/06/2023Delete print jobs from the print queue.
- 1919/05/2023I cannot print from my computer via USB.
- 2026/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 2126/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2226/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2326/04/2023Change the printer driver settings (Windows / macOS)
- 2419/04/2023The printer status is Offline or Paused.
- 2519/04/2023"Offline" appears on the Status Monitor.
- 2615/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2715/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2815/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2911/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 3011/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3111/01/2023Toner Low or Prepare New Toner Cartridge
- 3226/12/2022Open the Status Monitor
- 3326/12/2022How to identify your Operating System (OS).
- 3426/12/2022Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 3512/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 3615/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3716/08/2022What is the difference between the toner cartridge and the drum unit?
- 3816/08/2022(Video) Replace Toner
- 3916/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4016/08/2022Update the Driver or Firmware for your Brother machine
- 4128/07/2022My Brother machine could not be found over the network when I installed drivers on my PC.
- 4228/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 4328/07/2022I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 4428/07/2022Check the Node Name of the Brother machine
- 4528/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4615/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4712/05/2022Turn the Toner Save Mode on or off.
- 4812/05/2022Uninstall the Brother Software and Drivers (Windows)
- 4912/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5012/05/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?