FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3Set up your Brother machine on a wireless network
- 4(Video) Load paper
- 5(Video) Replace Toner
- 6(Video) Connect the power cord
- 7Can I print from and scan to iPhone, iPod Touch and iPad?
- 8Jam Inside (With Video Instructions)
- 9Print on both sides of paper or a booklet automatically
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Add your Brother machine with AirPrint (macOS)
- 12Replace Drum
- 13Update the Driver or Firmware for your Brother machine
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15Toner Low or Prepare New Toner Cartridge
- 16Jam Tray (1)
- 17"Offline" appears on the Status Monitor.
- 18Jam 2-sided
- 19Reset the print server to the default factory settings.
- 20My Brother machine could not be found over the network when I installed drivers on my PC.
- 21How to identify your Operating System (OS).
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28(Video) Set up your Brother machine
- 29(Video) Unpack your Brother machine
- 30Open the Control Panel (For Windows)
- 31I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 32Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 33Can I print from or scan to Android™ Smartphone?
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 35Drum End Soon
- 36What is the recommended paper?
- 37Guidelines for configuring your Brother machine on a wireless network
- 38Delete print jobs from the print queue.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Which connection can I use to print from my device (iPhone, iPod Touch, iPad) using Brother iPrint&Scan?
- 412-sided Disabled
- 42Print on envelopes, labels or thick paper from the Manual feed slot
- 43(Video) Update the Driver or Firmware for your Brother machine
- 44What is Brother iPrint&Scan?
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 47Clean the drum unit
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Print by Raspbian (Linux)
- 50What kind of envelopes and labels are recommended for printing?