FAQs & Troubleshooting
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137 Results
- 1(Video) Replace the Toner Cartridge
- 2(Video) Paper is Jammed in the Paper Tray
- 3Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Update the Driver or Firmware for your Brother machine
- 6How to identify your Operating System (OS).
- 7I cannot install Brother drivers on Debian 10 (Linux)
- 8Replace Drum
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10What driver package format is supported by my Linux distribution?
- 11The printer status is Offline or Paused.
- 12(Video) Paper is Jammed in the Back of the Machine
- 13Manual Feed
- 14The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 20What is Toner Continue Mode?
- 21Check the remaining ink or toner level (Linux)
- 22What kind of envelopes and labels are recommended for printing?
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25Print on envelopes, labels or thick paper from the Manual feed slot
- 26LED Patterns and Indications
- 27Toner rubs off the paper
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Update the Driver or Firmware for your Brother machine
- 30Reset the Drum Counter
- 31I cannot install the Brother printer driver (macOS 11 or later)
- 32(Video) Load A4/Letter paper
- 33Cannot Detect
- 34Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 35Toner Low or Prepare New Toner Cartridge
- 36Drum !
- 37Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 38Turn the Toner Save Mode on or off.
- 39(Video) Cannot Detect
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43Set Auto Power Off Mode
- 44(Video) Set up your Brother machine
- 45(Video) Load an Envelope (Manual Feed Slot)
- 46My Brother machine has no power.
- 47I cannot connect my machine to a Windows 11 computer via USB.
- 48Install your Brother machine's driver to print and scan from your Mac (macOS 10.14 or earlier)
- 49Load Paper in the Paper Tray
- 50The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).