FAQs & Troubleshooting
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133 Results
- 1The printer status is Offline or Paused.
- 2How can I print envelopes?
- 3Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6What is the BRAdmin Professional software used for?
- 7The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 8Change the printer driver settings (Windows / macOS)
- 9An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 10"JAM D" error appears on the LCD.
- 11How do I install the Optional Tray Unit?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15What is a "Generic PCL Driver"?
- 16"JAM A1 to A4" error appears on the LCD.
- 17Delete print jobs from the print queue.
- 18What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 20"JAM E" error appears on the LCD.
- 21"JAM C" error appears on the LCD.
- 22How do I install the Offset Catch Tray?
- 23Download a file from the "Downloads" section and save it to Windows 8 computer.
- 24"JAM B" error appears on the LCD.
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26What is the printable area per page?
- 27How can I activate/deactivate the Toner Save Mode?
- 28Can I print from or scan to an iPhone, iPod Touch or iPad?
- 29Can I print from DOS applications?
- 30How do I install the Duplex Unit?
- 31How do I install the CompactFlash Card?
- 32What can happen if the wrong paper is used in your machine.
- 33How can I find the page count for my machine?
- 34The printed letters are slanted, positioned incorrectly.
- 35How do I clear paper jams?
- 36What driver package format is supported by my Linux distribution?
- 37Can I print from or scan to an Android™ Smartphone?
- 38I cannot print from my computer via network. (For Windows)
- 39The paper is skewed when it's printed.
- 40When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 41I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 42What is the life of the consumables?
- 43What is the recommended paper?
- 44I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X. I can print from a Macintosh®, but not from a Windows® PC.
- 45Cannot print after a Windows 10 update (June 2020)
- 46How to identify your Operating System (OS).
- 47What is Network Shared printing?
- 48I cannot print from my computer via USB.
- 49How do I factory reset the Network Interface Card (NIC)?
- 50How do I install additional memory?