FAQs & Troubleshooting
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186 Results
- 1The printer status is Offline or Paused.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 3My machine does not print anything.
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7"There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC.
- 8An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 9How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 10How to setup the Printer RAMDISK.
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14I cannot install Brother drivers on Debian 10 (Linux)
- 15Cannot print after a Windows 10 update (June 2020)
- 16Delete print jobs from the print queue.
- 17What is Network Shared printing?
- 18I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 19"JAM C" error appears on the LCD.
- 20What is the BRAdmin Professional software used for?
- 21How do I disable the APIPA protocol?
- 22The printed letters are slanted, positioned incorrectly.
- 23Verify the Brother machine is connected to the Wired Network (For Windows)
- 24"DX LEVER ERROR" appears on my LCD.
- 25What driver package format is supported by my Linux distribution?
- 26Paper size settings are unavailable when I print from OpenOffice (Linux)
- 27I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 28Windows 10 Support Information
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30How to identify your Operating System (OS).
- 31I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 32What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 33I cannot print from Mac OS X.
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 35The error message"PAPER JAM" is on the LCD but I cannnot see any jammed paper.
- 36What kind of memory can I use?
- 37The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 38Can I print using the IPP protocol on Windows XP?
- 39When trying to print from Mac OS X the print queue is stopped.
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43Print command (cupswrapper) (Linux)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I'm using openSUSE 11.3. I cannot print to my Brother Machine. (Linux)
- 47To install the printer driver easily using a tool. (Linux)
- 48Uninstall printer drivers (Linux)
- 49Open the Control Panel (For Windows)
- 50Verify the Brother machine connected to the Wired Network (For Macintosh)