FAQs & Troubleshooting
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228 Results
- 1Reduce printing noise using Quiet Mode
- 2I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4Jam Inside
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Turn the Toner Save mode on or off
- 7Jam Tray 1 or Jam Tray 2
- 8Replace Drum
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10What is Brother iPrint&Scan?
- 11Can I print from or scan to Android™ Smartphone?
- 12Add your Brother machine with AirPrint (macOS)
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The printer status is Offline or Paused.
- 16Jam Duplex
- 17Jam MP Tray
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Can I print from DOS applications?
- 20Fuser Error or Self-Diagnostic
- 21Replace PF Kit xx
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Jam Rear
- 25I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 26Can I print on transparencies e.g. for overhead projectors?
- 27What is AirPrint?
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29What can happen if the wrong paper is used in your machine.
- 30I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32No Toner
- 33I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 34Toner Low or Prepare New Toner Cartridge
- 35The paper is curled
- 36Curled or wavy
- 37Install additional memory.
- 38Replace Toner
- 39I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 40Print both sides of paper or a booklet automatically
- 41Is my machine compatible with Windows Vista™?
- 42What kind of memory can I use?
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 46In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Protect your Brother machine against unauthorised access over the network
- 50Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.