FAQs & Troubleshooting
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229 Results
- 1Replace Drum
- 2A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " on my Macintosh.
- 3Jam MP Tray
- 4Replace Fuser
- 5Replace Laser
- 6Replace Toner
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Jam Duplex
- 10Jam Inside
- 11Jam Tray 1 or Jam Tray 2
- 12Add your Brother machine with AirPrint (macOS)
- 13Manual Feed
- 14I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 15Can I print from and scan to iPhone, iPod Touch and iPad?
- 16Curled or wavy
- 17I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect.
- 18Page skewed
- 19Replace PF Kit xx
- 20The print speed is slow.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22Wrinkles or creases
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26Install the optional tray unit.
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Enable the Brother machine's network interface.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Fuser Error or Self-Diagnostic
- 31Cartridge Error
- 32No Paper
- 33Print a Test Page.
- 34Can I print from or scan to Android™ Smartphone?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Print a web page from iPrint&Scan when using an Android™ mobile device.
- 37Drum Stop
- 38Toner Low or Prepare New Toner Cartridge
- 39The paper is curled
- 40Out of Memory
- 41Grey background
- 42Print on labels and envelopes from the MP tray.
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 45Discover the MAC address of the Brother network card
- 46Change the printer driver settings (Windows / macOS)
- 47Print Unable or Print Unable XX
- 48Size Error DX
- 49What kind of paper can I use?
- 50Jam Rear