FAQs & Troubleshooting
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229 Results
- 1A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " on my Macintosh.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Reduce printing noise using Quiet Mode
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 7The print speed is slow.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Jam Inside
- 10Replace Drum
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 16Print on labels and envelopes from the MP tray.
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18Change the printer driver settings (Windows / macOS)
- 19What is the BRAdmin Professional software used for?
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21Can I print from or scan to Android™ Smartphone?
- 22Replace PF Kit xx
- 23Print a Test Page.
- 24Jam Tray 1 or Jam Tray 2
- 25Replace Toner
- 26Replace Fuser
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 36What is AirPrint?
- 37I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 38I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 39Cartridge Error
- 40No Toner
- 41Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 42Is my machine compatible with Windows Vista™?
- 43Size Error DX
- 44I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect.
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46Jam Duplex
- 47Jam MP Tray
- 48Wrinkles or creases
- 49Install the optional tray unit.
- 50Turn the Toner Save mode on or off