FAQs & Troubleshooting
Latest |
228 Results
- 113/06/2024Toner Low or Prepare New Toner Cartridge
- 213/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 313/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 413/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 512/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 621/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 721/06/2023Add your Brother machine with AirPrint (macOS)
- 821/06/2023Delete print jobs from the print queue.
- 919/05/2023I cannot print from my computer via USB.
- 1012/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 1126/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 1226/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1326/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1426/04/2023Change the printer driver settings (Windows / macOS)
- 1526/04/2023Open the Status Monitor
- 1619/04/2023"Offline" appears on the Status Monitor.
- 1719/04/2023The printer status is Offline or Paused.
- 1815/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1915/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2015/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2111/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 2226/12/2022How to identify your Operating System (OS).
- 2326/12/2022Curled or wavy
- 2421/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2509/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2609/11/2022Can I print from DOS applications?
- 2712/10/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 2812/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2912/10/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3015/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3116/08/2022What is the difference between the toner cartridge and the drum unit?
- 3216/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3328/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 3428/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3528/07/2022I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 3628/07/2022Check the Node Name of the Brother machine
- 3728/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3827/07/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3915/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4012/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4112/05/2022Uninstall the Brother Software and Drivers (Windows)
- 4212/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4314/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 4414/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4528/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 4628/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4728/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4817/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 4911/11/2021Open the Control Panel (For Windows)
- 5014/10/2021I cannot install Brother drivers on Debian 10 (Linux)