FAQs & Troubleshooting
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213 Results
- 1The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3The printer status is Offline or Paused.
- 4Replace Drum
- 5Can I print from or scan to Android™ Smartphone?
- 6Replace Laser
- 7Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 8Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 9Drum Error (Drum!)
- 10Jam Inside
- 11I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 12Drum End Soon
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Replace PF Kit xx
- 17Turn the Toner Save mode on or off
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Add your Brother machine with AirPrint (macOS)
- 20Delete print jobs from the print queue.
- 21What is Brother iPrint&Scan?
- 22Print both sides of paper or a booklet automatically
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 25What kind of memory can I use?
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Can I print on transparencies e.g. for overhead projectors?
- 30Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32Is my machine compatible with Windows Vista™?
- 33What kind of paper can I use?
- 34Jam Duplex
- 35Jam Tray 1 or Jam Tray 2
- 36Curled or wavy
- 37White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 38Service Call
- 39What can happen if the wrong paper is used in your machine.
- 40What is the recommended paper?
- 41Page skewed
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 45Clean the paper pick-up roller.
- 46Print a list of the internal fonts.
- 47Clean the corona wire
- 48Reset the print server to the default factory settings
- 49What driver package format is supported by my Linux distribution?
- 50The downloaded driver's name is different from my machine's name. (Linux)