FAQs & Troubleshooting
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213 Results
- 1Jam Rear
- 2Install additional memory.
- 3Replace Fuser
- 4Jam Inside
- 5Add your Brother machine with AirPrint (macOS)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Jam Duplex
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from and scan to iPhone, iPod Touch and iPad?
- 10Jam MP Tray
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Replace Drum
- 14I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 15Size Error DX
- 16Drum Error (Drum!)
- 17Can I print on transparencies e.g. for overhead projectors?
- 18I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 19Fuser Error or Self-Diagnostic
- 20Cartridge Error
- 21Replace Laser
- 22Manual Feed
- 23Drum End Soon
- 24Jam Tray 1 or Jam Tray 2
- 25The paper is curled
- 26Can I print from or scan to Android™ Smartphone?
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28Turn the Toner Save mode on or off
- 29What driver package format is supported by my Linux distribution?
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31No Toner
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 35What is Brother iPrint&Scan?
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37The printer status is Offline or Paused.
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the recommended paper?
- 40Replace Toner
- 41When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43I cannot install Brother drivers on Debian 10 (Linux)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 46How to identify your Operating System (OS).
- 47Drum Stop
- 48No Paper
- 49Curled or wavy
- 50Service Call