FAQs & Troubleshooting
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182 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7My paper is curled after printing
- 8The printer status is Offline or Paused.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 12"JAM INSIDE" appears on the LCD.
- 13Replace the drum unit.
- 14Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 15Can I use AirPrint with my Brother machine?
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17Print a web page from iPrint&Scan when using an Android™ mobile device.
- 18Can I print from DOS applications?
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20How to identify your Operating System (OS).
- 21I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 22Printouts (envelopes) have creases.
- 23Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 24Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 25What kind of memory can I use?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28Protect your Brother machine against unauthorised access over the network
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 31"JAM MP TRAY" appears on the LCD.
- 32Printouts have wrinkles or creases.
- 33What is the unprintable area per page?
- 34How do I install the Optional Tray Unit?
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 39I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 40Print overrun
- 41"JAM DUPLEX" error appears on the LCD.
- 42"JAM REAR" error appears on the LCD. What should I do?
- 43Print on labels and envelopes from the MP tray.
- 44Vertical black lines appear on the printout.
- 45What driver package format is supported by my Linux distribution?
- 46Cannot print after a Windows 10 update (June 2020)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Use the Universal Printer Driver for PCL
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.