FAQs & Troubleshooting
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182 Results
- 1The printer status is Offline or Paused.
- 2My paper is curled after printing
- 3White lines appear down the page.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Open the Control Panel (For Windows)
- 6I cannot print from my computer via network. (For Windows)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9What is Brother iPrint&Scan?
- 10How to identify your Operating System (OS).
- 11I cannot print from my computer via network (for Macintosh).
- 12Replace the drum unit.
- 13What do the LED indications mean?
- 14The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Delete print jobs from the print queue.
- 17Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 18What are the expected yields of the consumables?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 23How can I clean the inside of the printer?
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 27What is a "Generic PCL Driver"?
- 28Printouts (envelopes) have creases.
- 29Can I print from DOS applications?
- 30What is the BRAdmin Professional software used for?
- 31How do I install additional memory?
- 32I cannot print from my computer via USB.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 37How can I change the printer settings?
- 38Print on labels and envelopes from the MP tray.
- 39Can I print from or scan to Android™ Smartphone?
- 40What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 41Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 42How do I print a printer settings page?
- 43Replace the toner cartridge
- 44Vertical black lines appear on the printout.
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48Can I use AirPrint with my Brother machine?
- 49I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 50What kind of paper can I use?