FAQs & Troubleshooting
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183 Results
- 1The printer status is Offline or Paused.
- 2My paper is curled after printing
- 3Open the Control Panel (For Windows)
- 4Replace the drum unit.
- 5I cannot print from my computer via USB.
- 6What do the LED indications mean?
- 7I cannot print from my computer via network (for Macintosh).
- 8I cannot print from my computer via network. (For Windows)
- 9White lines appear down the page.
- 10Can I print from or scan to Android™ Smartphone?
- 11What is Brother iPrint&Scan?
- 12How to identify your Operating System (OS).
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The paper is skewed when it's printed.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 18Delete print jobs from the print queue.
- 19Change the printer driver settings (Windows / macOS)
- 20I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 21Cannot print after a Windows 10 update (June 2020)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Use the Universal Printer Driver for PCL
- 25Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 29What kind of paper can I use?
- 30Printouts (envelopes) have creases.
- 31Printouts have wrinkles or creases.
- 32What are the expected yields of the consumables?
- 33How do I install additional memory?
- 34How can I clean the inside of the printer?
- 35Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 38The printer prints unexpectedly or it prints garbage.
- 39Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41What can happen if the wrong paper is used in your machine.
- 42How do I install the Optional Tray Unit?
- 43Print on labels and envelopes from the MP tray.
- 44Can I print from and scan to iPhone, iPod Touch and iPad?
- 45Replace the toner cartridge
- 46Vertical black lines appear on the printout.
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
