FAQs & Troubleshooting
Popular |
191 Results
- 1What is Brother iPrint&Scan?
- 2What is the recommended paper?
- 3I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect. What can I do?
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8Set up your Brother machine on a wireless network.
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The paper is skewed when it's printed.
- 13What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 14Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 15"JAM REAR" error appears on the LCD. What should I do?
- 16Printouts (envelopes) have creases.
- 17Printouts have wrinkles or creases.
- 18What is the expected life of the consumables?
- 19How do I clear paper jams?
- 20The printed letters are slanted, positioned incorrectly.
- 21I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 26How to identify your Operating System (OS).
- 27I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 28What is Infrastructure mode?
- 29The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 31I cannot connect to the print server using my web browser.
- 32The 'Get More Info' option in Windows® 2000 is not working with IPP.
- 33What kind of paper can I use?
- 34Replace the drum unit
- 35How do I disable the APIPA protocol?
- 36Windows 10 Support Information
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Can I print from or scan to Android™ Smartphone?
- 39How can I tell if my Toner Cartridge is a genuine Brother product?
- 40What is Ad-hoc mode?
- 41When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43White lines appear across the page.
- 44Replace the toner cartridge
- 45What driver package format is supported by my Linux distribution?
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47Use the Network Connection Repair Tool (Windows)
- 48Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Delete print jobs from the print queue.
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.