FAQs & Troubleshooting
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190 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod Touch and iPad?
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The paper is skewed when it's printed.
- 9Can I use non-Brother or third party supplies with the Brother machine?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Wireless setup is requesting a WPS PIN to complete the setup
- 12I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 13"JAM REAR" error appears on the LCD. What should I do?
- 14How do I factory reset the network settings?
- 15The printed letters are slanted, positioned incorrectly.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17The printer status is Offline or Paused.
- 18I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 19"JAM INSIDE" error appears on the LCD.
- 20What is the BRAdmin Professional software used for?
- 21What driver package format is supported by my Linux distribution?
- 22Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 23What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 24What kind of paper can I use?
- 25"JAM DUPLEX" error appears on the LCD.
- 26Print the Network Configuration List.
- 27Enable the Brother machine's network interface.
- 28Discover the MAC address of the Brother network card
- 29The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 31"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD.
- 32Can I print from DOS applications?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34How do I disable the APIPA protocol?
- 35How do I install additional memory?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot install Brother drivers on Debian 10 (Linux)
- 38Protect your Brother machine against unauthorised access over the network
- 39Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Print a web page from iPrint&Scan when using an Android™ mobile device.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45I want to use a different Port number other than 631 with Windows 2000 / XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 46Memory full
- 47"JAM MP TRAY" error appears on the LCD.
- 48Printouts have a curl or wave.
- 49Printouts (envelopes) have creases.
- 50Printouts have wrinkles or creases.