FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 8What can happen if the wrong paper is used in your machine.
- 9Use the Universal Printer Driver for PCL
- 10Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 13Where is the Auto Duplex setting option in the Mac OS X 10.3 driver or greater?
- 14Print on both sides of the paper.
- 15Can I print from or scan to Android™ Smartphone?
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 19I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 20What kind of paper can I use?
- 21What is the recommended paper?
- 22Windows 10 Support Information
- 23Protect your Brother machine against unauthorised access over the network
- 24How to identify your Operating System (OS).
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 27The printer status is Offline or Paused.
- 28"JAM INSIDE" error appears on the LCD.
- 29What kind of memory can I use?
- 30Printouts have wrinkles or creases.
- 31What is the unprintable area per page?
- 32How do I install additional memory?
- 33Discover the MAC address of the Brother network card
- 34In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 35I cannot install Brother drivers on Debian 10 (Linux)
- 36I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 37Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Delete print jobs from the print queue.
- 39Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 43Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 44I cannot print from my computer via USB.
- 45Change the printer driver settings (Windows / macOS)
- 46The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 47Memory full
- 48"JAM DUPLEX" error appears on the LCD.
- 49"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD.
- 50"JAM MP TRAY" error appears on the LCD.